Order online or over the phone

Once you have selected your product and quantity you can place your order direct with us online, or you can phone us during normal office hours - see contact details.

  • Payment will need to be made at time of ordering or to the driver on delivery. 
  • You can let us know what times are convenient for you and if there are any difficulties in accessing your property. 
  • We aim to schedule deliveries to make the most efficient use of our vehicles and ensure we keep CO2 emissions to a minimum.
  • We always carry stock, even during the busy winter, but we aim to deliver within 4-7 days from order. 
  • Lead times may possibly lengthen when the weather gets very cold or at the busiest time of the year which is normally in the run up to Christmas.

Selecting a delivery price

When you checkout you will be prompted to select a delivery price based on the distance from our yard to your home. You can use Google to estimate this. 

If you are more than 20 miles from our yard it is best to call to ask for a price for delivery.

For distances over 20 miles across Kent, Sussex and into London it may be more cost-effective to elect for on a euro pallet. Note that this is to the kerbside only - you will need to make arrangements to transfer the logs from the roadside to their final destination.

Delivery to your home

delivery to your home

Firewood Direct use a 7½ ton or transit tipper truck to deliver the firewood which will be in tough, breathable bulk bags or smaller nets.

The bags will be lifted off of the truck by crane and left at the end of your drive or path. We will get as close as access allows. You will need to make arrangements to transfer the logs to their final storage place. Or request details of our stacking service.

We can also deliver tipper loads of logs if you have a suitable delivery point and appropriate storage.

We will phone you to confirm the proposed delivery date and confirm access details.

As well as retail sales we are happy to talk to anyone interested in wholesale options for bulk orders, just give us a call on the number above.

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